Refund policy

Nexcart Return & Refund Policy

Overview

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Requirements

To be eligible for a return, your item must meet the following criteria:

Condition: Unused, unworn, with all tags attached, and in its original packaging.
Contents: Must include all original accessories, manuals, and included components.
Proof of Purchase: A valid order receipt or proof of purchase is required.

How to Initiate a Return

Contact our support team at support@nexcartia.com with your order number and reason for return.
If your return is approved, our team will provide you with a return shipping label, step-by-step instructions, and the official warehouse address for your shipment.
Note: Items sent back to us without first submitting an official return request will not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon reception. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@nexcartia.com with:

Your Order Number
Clear photos or video of the issue
A brief description of the defect or damage

Upon review, we will immediately arrange a replacement or issue a full refund at no extra cost to you.

Return Shipping Costs

Defective or Incorrect Items: Nexcart covers 100% of the return shipping costs.
Change of Mind Returns: The customer is responsible for covering return shipping fees.

Non-Returnable Items & Exceptions

For hygiene, safety, and operational reasons, the following items cannot be returned unless they arrive defective:

Used pet grooming and personal care products
Personalized or custom-made items
Perishable goods (e.g., food, plants)
Hazardous materials, flammable liquids, or gases
Final clearance items and gift cards

Exchanges

The fastest way to ensure you receive your preferred item is to submit a return for your current item. Once the return is approved, you can place a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above policy, if merchandise is being shipped into the European Union, customers have the right to cancel or return their order within 14 days of delivery for any reason, without justification. Items must still be unused, in original packaging, and accompanied by proof of purchase.

Order Cancellations

Orders can be cancelled within 12 hours of purchase. Once order fulfillment and dispatch have begun, cancellations may no longer be possible, and the item will need to be processed as a standard return upon arrival.

Refund Processing

We will notify you once we have received and inspected your returned package.

Approval: If approved, your refund will automatically be issued to your original payment method within 5 to 10 business days.
Delayed Refunds: Please note that banking institutions and credit card companies may require additional time to post refunds to your account.
Support: If more than 15 business days have passed since your return was approved and you have not received your funds, please contact us at support@nexcartia.com.